Ordering and Shipping
Orders may be placed through the following ways:
1. Call us at (757) 678-5008 or toll free at (877) 318-4818 and place your order over the phone.
2. Order online with secured pages and 128-bit SSL encryption by using your credit card.
3. Email your order to firstname.lastname@example.org.
4. Fax your order 24 hours a day to (757) 678-5009.
5. Mail your order to us at P.O. Box 385, Eastville, VA 23347.
Most in stock orders are shipped the same day if they are placed by 11:00 am Eastern Standard Time. We do our best to ship each order as quickly as possible.
Prices are subject to change without notice. Prices that are billed will be those in effect at the time of shipment.
We accept Visa, MasterCard and Discover. Checks or money orders are welcomed, please make them payable to; Shore Container. Also, you may apply for credit terms by faxing credit and bank references to (757) 678-5009. Orders requesting credit terms for the first time may take up to 3 to 5 days to process.
We have two classifications when shipping:
1. Orders 150 pounds or less: We usually ship all products through UPS Ground Service, 3 Day Select, 2nd Day Air, Next Day Air, unless otherwise requested. These options will appear if the total items in your cart weigh less than 150 pounds. If you do not see any shipping information available, this usually means that the total items in your cart weigh over 150 pounds or that you have entered an invalid shipping address. Please remove some items from your cart until the total weight is 150 pounds or less and place your order. You will then have to place a separate order online for the remaining items.
2. Orders Over 150 pounds: Will be shipped Common Carrier or Freight Line on pallets. Please call us at (757) 678-5008 or toll free at (877) 318-4818 for a freight quote and to place your order.
Freight Charges and Claims
Claims for missing items or damage in transit should be made upon receipt of the goods. Delays in notification could lead to a longer resolution period. Please document all findings including taking photographs of any damages.
All returns require proper authorization. Unauthorized returns will be refused. If a return is needed, please contact us at (757) 678-5008, toll free at (877) 318-4818 or by email at email@example.com and a return authorization number will be issued, along with details on how to return your item. ALL RETURNS AND / OR CLAIMS MUST BE MADE WITHIN 15 DAYS OF RECEIPT AND ARE SUBJECT TO A 15% RESTOCKING FEE.